Privacy Policy

Last updated: July 2026

1. Who we are

TRingTel by Territory Cybernetics Pty Ltd (TRingTel) is operated by Territory Cybernetics Pty Ltd, an Australian company. This privacy policy applies to:

• The marketing website at tringtel.com
• My Account at my.tringtel.com
• The TRingTel mobile application
• Travel eSIM shopping, checkout, provisioning, and related support

2. Information we collect

Depending on how you use TRingTel, we may collect:

• Account details: name, email address, and authentication identifiers when you create or use a My Account login.
• Order and billing information: plan selections, order references, payment status, and invoice-related records for Travel eSIM and other paid services. Card payments are processed by our payment processor; we do not store full card numbers on our servers.
• Travel eSIM service data: package details, activation / QR delivery status, and usage-related metadata needed to fulfil and support your order.
• Contact and support: messages you send to hello@tringtel.com or support@tringtel.com, or via contact forms (often opened as mailto from your device).
• App technical data: when you use the mobile app, device and connection information needed to load catalogues and open My Account securely. Where softphone / calling features are enabled, we may also process diagnostics needed for voice sessions (such as network reachability and registration status). Microphone access is requested only for calling.
• Website technical data: our hosting infrastructure may log standard request information (IP address, browser type, pages visited) for security and performance.

On-device contacts or local app data, where available, are used on your device and are not uploaded as a marketing list.

3. How we use information

We use information to:

• Provide and operate TRingTel services you request
• Process payments and fulfil Travel eSIM orders
• Send transactional email (order confirmations, eSIM delivery)
• Respond to support and sales enquiries
• Secure, debug, and improve our products
• Meet legal and regulatory obligations where applicable

4. Sharing of information

We do not sell your personal information. We may share information with:

• Payment processors to take and manage payments
• Service partners who help deliver Travel eSIM profiles and connectivity you purchase
• Hosting, email delivery, and infrastructure providers who process data on our instructions
• Authorities when required by law

Additional service arrangements will be disclosed when those services become available.

5. Cookies and analytics

The marketing site does not currently use advertising trackers or third-party analytics cookies. My Account and checkout may use session / authentication cookies required to keep you signed in and complete purchases. If we add analytics products later, this policy will be updated.

6. Data security

We take reasonable steps to protect information we hold. No method of transmission over the internet is completely secure.

7. International processing

Some processors (for example payment or hosting providers) may process data outside Australia. We use providers with appropriate safeguards for the nature of the service.

8. Your rights

You may request access to, correction of, or deletion of personal information we hold about you by contacting hello@tringtel.com. Australian Privacy Principle rights may apply where relevant. Account deletion or order retention may be limited by legal / fraud-prevention requirements.

9. Children

TRingTel services are intended for business and adult customers. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy as the website and services evolve. The “Last updated” date at the top will reflect the most recent revision.

11. Contact

Privacy enquiries: hello@tringtel.com
Support: support@tringtel.com